CUSTOMER INFORMATION · UPDATED 11 OCTOBER 2026
Event hire terms
Quotes, invoices and booking
Magnet Booth enquiries are requests for a quote. Guide prices are estimates, not a reserved date or final offer. We confirm availability and send a written quote covering the date, venue, operating hours, included magnets, staffing, travel, setup and total price.
Once you accept the quote, we issue an invoice. Payment is due on receipt of the invoice. Your date is booked when we confirm acceptance and receipt of payment in writing. An enquiry or quote alone does not reserve a date.
Payment and extras
The event invoice is payable in full on receipt using the verified payment details provided on it. Additional hours, travel or products require your agreement and a quoted price before being invoiced. We do not automatically treat event payments as non-refundable; the cancellation terms below apply.
Cancelling or changing a booking
We offer a 14-day cancellation period from written booking confirmation. Where the event begins within those 14 days, we will ask for your express request to start early and your acknowledgement that the service cancellation right ends after full performance. We will explain any proportionate charge for services actually supplied before cancellation. Separate genuinely personalised goods may have different cancellation rights, explained before you agree.
After that period, contact us promptly to cancel or change the date. Any cancellation charge must be reasonable, reflect evidenced net losses caused by cancellation, and take account of costs saved or replacement bookings. We refund any balance of payments above that amount. An event payment is not forfeited automatically. Date changes depend on availability and any agreed additional costs.
If we cannot attend
If we cancel or cannot provide the agreed service, we will tell you promptly and offer a refund for the service not provided. An alternative date or replacement service is offered only with your agreement. These terms do not exclude liability or remedies that cannot lawfully be excluded.
Venue and setup
Before booking, we agree access, setup/packing time, space, suitable electricity where needed and a safe, sheltered working area. Tell us about venue restrictions and permission requirements. Heat presses and equipment are operated by our staff; guests must follow safety instructions. If unsafe conditions arise, we will discuss a safe solution and explain any effect on the agreed service.
Photos, designs and guests
The organiser must arrange any necessary venue permission and ensure guests understand how event photographs are used. A parent or guardian should authorise children’s photographs where appropriate. Photos are used to supply the agreed magnets or garments, not automatically for our advertising. See our privacy policy for handling and retention.
Contact and returns address
Rogue Duck Clothing Ltd · The Magnet Booth
Company registration number: 17192173
Email: admin@rogueduck.co.uk
Returns address: 38 Edgehill Drive, Daventry, Northants, NN11 0GR