CUSTOMER INFORMATION · UPDATED 11 OCTOBER 2026
Ordering, payment & delivery
Orders and payment timing
Standard garments, magnets and personalised garments are payable in full at the point of order. Event hire is quoted first, then invoiced; payment is due on receipt of the invoice.
When secure checkout is enabled, the website presents the full total and eligible PayPal payment options before you approve payment. Only a confirmed payment is recorded as paid. If checkout is unavailable, the form submits an unpaid request; we confirm the total and provide payment instructions before you place the agreed order. We do not begin production before payment and any required artwork approval.
Before you commit, we confirm availability, garment, size, colour, design, quantity, total including applicable taxes, postage, production time and delivery estimate. A sales contract is formed when we send written acceptance of the agreed order. We provide the agreed terms in a message or document you can save. You can withdraw an unaccepted request without charge.
Personalised designs
Personalisation adds £5 per garment, including T-shirts, polos, hoodies and children’s garments, when the personalised-design option is selected. Bespoke work outside the agreed design is quoted separately before you commit. Check names, dates, spelling, sizing and artwork carefully before approving a proof. We will not substitute a different product or charge extra without your agreement. Screen colours and model mock-ups can differ slightly from the finished print; this does not remove your rights if an item is materially different from its description.
Payment
Full payment is required at the point of order for standard garments, all magnets and personalised garments. Personalised designs add £5 per garment as shown in the order options. Event quotes are invoiced and payable on receipt of the invoice.
Pay only using the verified instructions or secure payment service supplied with your agreed order or event invoice. Bank transfer to our business account may be arranged. PayPal and eligible card options appear when the business payment connection is enabled. Apple Pay appears only for supported devices after account approval and website domain verification. Your bank or payment provider may require authentication. Cancelling or declining payment does not create a paid order. Never send card numbers or security codes in messages or uploads.
Delivery and collection
UK postage for magnet-only orders is £2.49 up to 750g estimated packed weight and £5.99 for bulk orders above 750g. Baby-vest-only orders cost £2.99. Other clothing and mixed orders cost £5.99. The estimate uses 19g per 2×2 magnet, 38g per larger magnet and a 20g allowance per package. Orders over £60 qualify for free UK delivery, based on the product subtotal after discounts and including personalisation, before postage. The delivery charge and final total are shown before payment. Production and arrival dates are agreed for each order; tell us about any essential deadline before acceptance. Unless a different time is agreed, goods will be delivered within 30 days of the contract. Contact us if delivery is delayed, damaged or missing so we can resolve it; our responsibility for delivery is not passed to you simply because a courier is used.
Questions and complaints
Email admin@rogueduck.co.uk with your reference and a description of the issue. Photos can help with print or damage problems. We will investigate and explain the next steps. Your consumer rights apply independently of these policies.
Contact and returns address
Rogue Duck Clothing Ltd · The Magnet Booth
Company registration number: 17192173
Email: admin@rogueduck.co.uk
Returns address: 38 Edgehill Drive, Daventry, Northants, NN11 0GR