CUSTOMER INFORMATION · UPDATED 14 OCTOBER 2026
Privacy & photo uploads
For return and cancellation requests, we store the details you provide, the request reference and receipt time, and our private review notes and status. We use the order reference and email to help locate the original order and contact you about the request.
Who we are and how to contact us
Rogue Duck Clothing Ltd operates Rogue Duck and The Magnet Booth and is responsible for customer information. Email admin@rogueduck.co.uk about your information or a complaint.
Information we use
We collect the contact details, delivery address, order choices, design notes, event details and files you submit. We use them to answer enquiries, agree designs, fulfil orders, arrange bookings, resolve problems and keep necessary business records. Contract steps and fulfilment are our lawful basis for orders; legitimate interests cover responding to enquiries and managing complaints; legal obligations cover required financial records.
Access and sharing
The website stores submissions in a Cloudflare database and uploaded files in Cloudflare object storage through Sites hosting. The order administration page is restricted to the owner. Hosting providers process this information to operate the service. We share recipient contact details, delivery addresses and parcel details with Shippo and the selected delivery provider when arranging postage, and transaction details with the payment provider you choose when payment is arranged. We do not sell your data or add you to marketing lists from an order.
Your photos and logos
Upload only files you have permission to use, including permission from a parent or guardian where appropriate for children’s photographs. Files are used for your enquiry, design and production. Uploading does not give us permission to publish them in advertising. We would ask separately before using customer pictures or designs for promotion.
Keeping information
Our retention policy is to keep unconverted enquiries for up to 12 months after the last contact; production photos and artwork for up to 90 days after completion, unless you request continued storage for repeat orders; and necessary order, invoice and financial records for up to six years after the relevant financial year. An unresolved complaint, legal claim or legal requirement may justify longer retention of relevant information. These are business retention periods, not an automatic website deletion timer. Ask us to delete files sooner where they are no longer needed.
Your rights and complaints
You can ask to access, correct or delete your information, restrict its use, object where applicable or receive portable data where applicable. Rights depend on the circumstances; records required by law may need to be retained. Contact us first using the details above. You may also complain to the Information Commissioner’s Office (ICO).
Hosting and payments
When you choose online payment, PayPal processes payment details under its own privacy notice. We send the order reference and amount to PayPal and keep the payment status and transaction reference for accounting, refunds and complaints. We do not receive or store your full payment card number or security code.
Site hosting and authentication may involve service providers processing information outside the UK under their applicable data protection safeguards. Payment providers supply their own privacy notices when payment is arranged. Do not upload bank cards, security codes or other unnecessary financial information.
Contact and returns address
Rogue Duck Clothing Ltd · The Magnet Booth
Company registration number: 17192173
Email: admin@rogueduck.co.uk
Returns address: 38 Edgehill Drive, Daventry, Northants, NN11 0GR