CUSTOMER INFORMATION · UPDATED 14 OCTOBER 2026
Returns & cancellations
Request a return / cancellation
Use the form to send us your request and ask about return postage. You can also contact us directly. A valid cancellation does not require approval through this form.
Standard online purchases
For non-personalised goods bought online, tell us within 14 days after delivery if you wish to cancel; then return them within a further 14 days. You may cancel before delivery too. Email admin@rogueduck.co.uk with your reference. Return goods to 38 Edgehill Drive, Daventry, Northants, NN11 0GR. Please include your reference. You pay change-of-mind return postage.
We refund the goods and standard outward delivery within 14 days of receiving the return or proof of sending, whichever is earlier, using the original payment method unless agreed otherwise. Extra express-delivery costs are excluded. We may deduct diminished value caused by handling beyond what is needed to inspect goods.
Personalised items
Genuinely personalised or custom-made garments and photo/logo magnets are exempt from change-of-mind cancellation. Choosing a standard size, colour or catalogue design alone does not make an item personalised. Contact us promptly about changes; we will help where production allows.
Faults and mistakes
Your statutory rights remain, including for personalised goods. For faulty, misdescribed or incorrect goods, contact us to arrange the appropriate refund, repair or replacement and necessary return costs. These terms do not restrict your legal rights.
For event bookings, see Event hire terms.
Optional cancellation form
You can use the wording below or send another clear cancellation message. The form is not compulsory.
To Rogue Duck Clothing Ltd, 38 Edgehill Drive, Daventry, Northants, NN11 0GR; email admin@rogueduck.co.uk:
I give notice that I cancel my contract for the following goods/services:
Order or booking reference:
Ordered on / received on:
Customer name:
Customer address:
Date:
Signature (only if sent on paper):
Contact and returns address
Rogue Duck Clothing Ltd · The Magnet Booth
Company registration number: 17192173
Email: admin@rogueduck.co.uk
Returns address: 38 Edgehill Drive, Daventry, Northants, NN11 0GR